Return Policy

1. Return Eligibility

  • Items must be returned within 7 days of receipt.
  • Items must be unused, in the same condition as received, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Return Process

  • Navigate to the “Returns” section on the website and fill out the form.
  • Once the form is submitted, our team will review the application and approve the request. You will then receive instructions on how to return the item(s).

3. Return Shipping Cost

  • The customer is responsible for the return shipping cost and shipping the product to our warehouse.
  • Return shipping costs will not be reimbursed by Step care.
  • The cost of return shipping varies based on the shipping carrier and method chosen by the customer.

4. Refunds

  • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping cost and cod charges from the original order are non-refundable.

5. Exceptions

  • If the item received is damaged, defective, or incorrect, please contact our customer service team immediately. In such cases, we will do our best to satisfy your needs.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Plush slippers (home wear collection)
  • Cleaning spray
  • Travel pouch
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Important Notes:

  1. Condition: Products must be returned in their original, unused condition with all tags and packaging intact. Any product that is damaged, worn, or altered will not be eligible for a refund or exchange.
  2. Packaging: Ensure the original packaging is included and undamaged. This is crucial for the return to be accepted.
  3. Processing Time: Refunds will be processed within 5 business days of the product arriving at our warehouse.
  4. Communication: We will keep you informed throughout the process and notify you once your refund has been issued or your exchange has been shipped.

If you have any questions or need further assistance, please contact our customer service team at info@stepcare.in. We are here to make your shopping experience with Step Care as enjoyable and as seamless as possible.