FAQs
Yes, we do ship overseas. However, we do charge a delivery fee for the same.
Unfortunately, due to our automated fulfilment system, high volume of orders and quick processing times, we cannot modify or cancel your order for any reason.
If you’re getting cold feet, hang on until you can give them a try. We think you’ll love them and if you don’t, you can always send them back within 7 days of delivery.
It usually takes us 2-3 business days to dispatch an order. The tracking details will be available to you soon after.
Please check our return and exchange policy.
Shipping is free above orders of Rs 999. However, currently as a part of our launching promotion, we are offering free shipping on all orders.
If you receive an item that is defective or incorrect, you must notify our Customer Care team via Whatsapp +91 9990707507 or email at stepcareindia@gmail.com within 2 business days of receiving the merchandise. Please keep the original box and packaging materials. A replacement item will be sent upon receipt of photos showing the damaged item.
Please check our return and exchange policy.
Returns are typically processed within 5 business days upon receipt at our warehouse. If 5 business days have passed and you have not received an email notification regarding your refund, please reach out to our Customer Care team. Once your return has been processed, it can take up to 5 business days for your bank to reflect your refund.
No, original shipping fees are non-refundable unless you received an incorrect order or it arrived damaged. If either of these are true, please reach out to our Customer Care team.
If you have any bulk inquiries or orders, please reach out to our customer care team. Bulk orders are any orders of more than 5 pairs.
Yes, we do provide customisation. You can make combination of colours from our current pallet I.e. hot pink, yellow, orange and white. You can select a strap of any colour and sole of any colour. For the same, please reach out to customer care team through WhatsApp.
Flip Flops
Sandals